ChatGPT for Mac Is Broken — and Support Is Worse Than You’d Expect for a Paid Service

Republished at https://reverseeverything.com on June 25, 2026.

When you pay for a service, you expect it to work — and when it doesn’t, you expect professional support to help you fix it.

Unfortunately, that’s not what happened with OpenAI’s ChatGPT app for macOS.

For months, I battled a critical bug that made the app freeze and consume 100% CPU whenever I tried to change the AI model. After waiting through several app updates and seeing the issue remain unresolved, I finally contacted OpenAI support, hoping for real help.

Instead, despite being a long-time ChatGPT Plus subscriber, I received nothing but irrelevant, generic advice — ignoring clear evidence and wasting my time for over 10 days.

In the end, I had to reverse engineer the app myself to find the real cause — something OpenAI’s own engineers should have done from the beginning.

This is the story of how the ChatGPT Mac app broke, how OpenAI support ignored a paying customer for weeks, and what I discovered when I decided to fix it myself.

In this article, I will cover:

• How a simple action — switching AI models — completely freezes the ChatGPT…